24/7/365 Network Operations Center (NOC)
When network issues arise, fast response times matter—especially in healthcare, where downtime can disrupt patient care. That’s why NETC’s 24/7/365 Network Operations Center (NOC) provides around-the-clock monitoring, troubleshooting, and support to keep your network running smoothly. Our team proactively monitors your connection, identifies potential issues before they escalate, and responds within minutes (not days) when something goes wrong.
Benefits at a Glance
Keeping your network running smoothly takes constant oversight—but handling it yourself is costly and time-consuming. With NETC’s 24/7 NOC monitoring and support, you get expert management without the hassle. Here’s how we help:
+ 24/7/365 Monitoring: Our team monitors your network in real time, detecting and addressing potential issues before they impact your operations.
+ Rapid Service Level Agreements (SLAs): When there’s a problem, we act fast. Our response times are measured in minutes, not days, keeping your network up and running with minimal disruption.
+ Less Work for Your Team: Forget spending hours diagnosing issues or dealing with ISPs. We handle all troubleshooting and vendor coordination, so you don’t have to.
+ Cost Savings: Running an in-house NOC requires staffing and infrastructure. With NETC, you get enterprise-grade network monitoring without the overhead costs.
How it Works
NETC’s 24/7 NOC is available to all circuits on the NETC network. Once you’re connected, we take care of the rest—tracking network performance, detecting issues, and ensuring your connection stays stable and secure. We continuously monitor upload/download speeds, latency, and jitter to catch disruptions before they affect your operations. If you ever experience a problem, simply reach out, and we’ll handle it for you.
Network Operations Center FAQ
How do I sign up for 24/7 NOC monitoring?
NOC monitoring is automatically included for all circuits on the NETC network. Interested in switching to NETC for built-in network support? Contact us at info@netelc.org today to learn more.
Who do I contact if I have a problem with my network or circuits?
You can reach your dedicated NOC team at 207-922-4100 or NOC@myNETC.org. This contact information is also listed directly on your router for easy reference.
What if I don't know where my problem is?
No worries! Contact us, and we’ll help diagnose the issue, even if it’s outside of your NETC circuits.