Question: What Specific Network Security and Management Services are you requesting?

Answer: Annual or bi-annual pentesting, management of network equipment upgrades and security patches, configuration of new network equipment, troubleshooting support for network equipment.

Question: Do you require management of firewalls, switches, and access points? 

Answer: Yes

Question: Would you also like servers and workstations to be managed?

Answer: Servers and some workstations via Intune.

Question: Are you seeking Help Desk support for these devices?

Answer: No, helpdesk support will be handled internally (end user devices).

Question: How many firewalls require management? 

Answer: 6 firewalls and 2 vMXs

Question: Please specify brand and location for each

Answer: Meraki mx85 and mx68 located throughout 6 different locations (Salem, Peabody, Gloucester)

Question: Is redundancy implemented? 

Answer: Yes

Question: How many switches are deployed at each location?

Answer: 1-5 switches at each location (Peabody Clinic 5, Gloucester Clinic 2, Salem Clinic 5) 1 switch all three other locations.

Question: What are the brands and models?

Answer: Cisco MS120-48LP, MS130-48P, 2 HP Aruba switches.

Question: Is redundancy a consideration? 

Answer: Yes

Question: Quantity of access points per location? 

Answer: Salem – 10 / Peabody – 15 / Gloucester – 12 / remaining locations 1

Question: Please provide brand and model details.

Answer: Cisco MR42, MR52

Question: Quantity of Servers per location?

Answer: None, all cloud based servers.

Question: Quantity of Virtual Machines per location?

Answer: 10 Azure based VMs

Question: Quantity of Workstations per location? 

Answer: Salem – 43 / Peabody – 29 / Gloucester – 22 / 180 end user laptops.

Question: Please provide brand and model details. 

Answer: Lenovo m75q desktops / T490s, L14, T14, T14s E14 laptops

Question: What battery backups and power distribution systems are in place?

Answer: UPS in placed in each MDF/IDF with 15 minutes worth of power.

Question: Are these systems connected to the network? 

Answer: Not networked monitored.

Question: Are Client Access VPNs being utilized? 

Answer: Yes.

Question: How many users rely on VPN connections? 

Answer: All NSCH staff (180 users) and all vendors

Question: Is MFA enabled for VPN access? 

Answer: Yes.

Question: Do you require EDR cyber defense?

Answer: Yes.

Question: Do you request MDR cyber defense?

Answer: Potentially.

Question: Do you request MDR cyber defense with 24/7 Managed SOC?

Answer: Potentially.

Question: Number of devices to be monitored? 

Answer: All end point devices (313).

Question: Are you requesting Managed Identity Threat Detection?

Answer: Potentially.

Question: Are you requesting SIEM services? 

Answer:Potentially.

Question: Are virtualization technologies in use? 

Answer: Yes

Question: Which platform is being utilized?

Answer: Azure